Sterling Distribution SMS Terms & Conditions and Privacy Policy

SMS Terms & Conditions

By opting in to receive SMS (text) messages from Sterling Distribution, you agree to the following Terms & Conditions.

Consent

By providing your mobile phone number and opting in, you consent to receive text messages from Sterling Distribution regarding:

  • Order updates
  • Delivery notifications
  • Customer service communications
  • Appointment scheduling or confirmations
  • Account notifications
  • Promotional offers and marketing messages (where applicable and with your consent)

Message Frequency

Message frequency may vary depending on your interactions with Sterling Distribution.

Message & Data Rates

Message and data rates may apply based on your mobile carrier's plan. Please contact your wireless provider for details.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Help

For assistance, reply HELP to any message or contact Sterling Distribution customer service.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS Privacy Policy

Sterling Distribution respects your privacy and is committed to protecting your personal information.

Information We Collect

When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number
  • Your name (if provided)
  • Communication preferences
  • Message history related to customer service and business communications

How We Use Your Information

We use your information to:

  • Send requested SMS communications
  • Provide customer support
  • Notify you of order or delivery updates
  • Send promotional messages if you have expressly consented
  • Improve our customer service

Information Sharing

Sterling Distribution does not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes.

We may share your information only with trusted service providers that assist us in delivering SMS messages and operating our business, and only as necessary to provide those services.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may:

  • Opt out of SMS communications at any time by replying STOP
  • Request assistance by replying HELP
  • Contact us to update your contact information

Changes to This Policy

Sterling Distribution reserves the right to update these Terms & Conditions and Privacy Policy at any time. Any changes will be posted on our website and will become effective upon posting.

Contact Information

If you have questions regarding these SMS Terms & Conditions or Privacy Policy, please contact:

Sterling Distribution
Phone: 614-443-0303
Email: CSR@sterling.org
Website: sterling.org

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